Thank you for shopping at Andrea Tamaela Leather Goods. Each one of a kind product is handmade with love for craft and artistry. Andrea Tamaela is the designer behind the collection.
All prices are in euros and payment is expected in full before the item can be shipped. I accept all major credit cards.
Your satisfaction with your purchase and experience is of the utmost importance to me. Please don’t hesitate to contact me with questions or concerns and I will try to find a solution to the situation any way I can. Due to the one of a kind nature of my work, I typically do not accept returns or make exchanges. Please make sure to read product descriptions, dimensions, and shipping policies carefully before completing your purchase.
In the unlikely event that you receive a defective or damaged product (with the exception of damages incurred during transit) a refund may be possible. Please contact me (firstname.lastname@example.org) within 2 days of receiving your purchase with images and a description of the damage. Before a refund is possible, the defective product must be returned in it’s original condition and packaging. Shipping expenses are the responsibility of the customer. Because each of my pieces is 100% handmade and one-of-a-kind.
LOST OR DAMAGED PACKAGES
If your package is taking longer than the estimated delivery time, please be patient! Your package may be held up in customs for some reason and will still be delivered! In the case of a lost package, please contact your local post office for assistance. Andrea Tamaela is not responsible for lost or damaged packages after they have been shipped.
If a package is returned to me because the buyer provided the wrong address or has not claimed a package after the delivery attempt, a refund will not be issued. The buyer must repay the shipping costs before the item can be shipped again.
Please stay in touch! If you have any questions about my products, or if you would like a custom order please drop me a line. I will do my best to get back to you in a timely manner.